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Frequently asked questions

Subscription Policy

  1. 1. Cancellation Process:
    Customers have the right to cancel their subscription at any time. To initiate the cancellation process, subscribers can log in to their account on the Manage Subscription website, enter their email and follow the cancellation instructions provided. Alternatively, they may contact HolyHeraldArt@gmail.com for assistance.
  2. 2. Refund Policy:
    For monthly subscription plans, cancellations made before the next billing cycle will not incur any additional charges, and the subscriber will have access to the service until the end of the current billing period. No refunds will be issued for the current billing period.
  3. 3. Auto-Renewal:
    All subscriptions are set to auto-renew by default. To avoid automatic renewal charges, subscribers must cancel their subscription before the renewal date. Failure to do so will result in charges for the subsequent billing period.
  4. 4. Communication of Changes:
    Any changes to the subscription cancellation policy will be communicated to subscribers via email or through the notifications section on our website. It is the responsibility of the subscriber to review and understand the updated policy.
  5. 5. Contact Information:
    For assistance with subscription cancellations or inquiries related to this policy, please contact our customer support team at HolyHeraldArt@gmail.com or on our Contact Us Page.

Note:
This Subscription Policy is subject to change, and subscribers are encouraged to review it periodically for any updates.

Website Security and Payment Policy

  1. 1. Secure Transactions:
    We prioritize the security of your transactions on our website. All financial information entered during the payment process is encrypted using Secure Socket Layer (SSL) technology to ensure the confidentiality and integrity of your data.
  2. 2. Payment Methods:
    We accept payments through Stripe’s list of accepted payment methods, e.g., credit cards, Apple Pay, Cash App & Google Pay. For certain transactions, additional verification may be required to prevent unauthorized use of payment methods.
  3. 3. Data Privacy:
    We do not store sensitive payment information, such as credit card numbers, on our servers. All payment data is securely processed by our third-party payment gateway provider Stripe.
  4. 4. Website Security Measures:
    Our website is regularly monitored for security vulnerabilities, and necessary updates and patches are applied promptly. We use firewalls, antivirus software, and other security measures to protect our website from unauthorized access, malware, and other cyber threats.
  5. 5. Changes to Security Measures:
    We reserve the right to update and modify our security measures as necessary. Any changes will be communicated to users through the website or via email.
  6. 6. Contact Information:
    For any inquiries or concerns related to website security or payments, please contact our customer support team at HolyHeraldArt@gmail.com or on our Contact Us Page.

Note:
This Website Security and Payment Policy are subject to change, and users are encouraged to review it periodically for any updates.

Consumer Data Privacy Policy

  1. 1. Overview:
    We are committed to protecting the privacy of our users and customers. This Consumer Data Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you interact with our website, products, and services.
  2. 2. Information We Collect:
    a. Personal Information:
    We may collect personal information such as names, email addresses, postal addresses, and phone numbers when voluntarily provided by users during purchases, or other interactions.
    b. Non-Personal Information:
    We do not collect information such as browser type, device information, and IP addresses.
  3. 3. How We Use Your Information:
    a. Service Delivery:
    We use the collected information to provide and personalize our products and services, process transactions, and deliver customer support.
    b. Communication:
    We may use your contact information to send important updates, newsletters, and promotional material.
  4. 4. Data Security:
    a. We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
    b. Sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology.
  5. 5. Sharing Your Information:
    a. We do not sell, trade, or rent your personal information to third parties.
    b. Your information may be shared with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep the information confidential.
  6. 6. Cookies and Tracking Technologies:
    We do not use cookies or other web tracking technologies.
  7. 7. Your Rights:
    a. You have the right to access, correct, or delete your personal information. You can exercise these rights by contacting us at HolyHeraldArt@gmail.com or on our Contact Us Page.
  8. 8. Updates to the Privacy Policy:
    We reserve the right to update and modify this Privacy Policy. Any changes will be posted on our website, and we encourage you to review it periodically.

Note:
This Consumer Data Privacy Policy is subject to change, and users are encouraged to review it periodically for any updates.

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